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Your profile, password, security settings, notification preferences, and account closure all live in one place: the My Profile window inside the learner panel. This article shows where it is and what each tab does.
Where to find it
- Sign in and open the learner panel at /learner.
- Click your name in the top-right corner of the header.
- The menu offers Profile, Security, and Notifications, plus a light/dark toggle for the sidebar and Sign Out.
- Picking Profile, Security, or Notifications opens the "My Profile" window on the matching tab.
The window has eight tabs: Personal Information, Manage Addresses, My Signature, Change Password, Multi-Factor Auth, Active Sessions, Notifications, and Delete Account. There is no separate profile page in the sidebar; typing /learner/profile simply returns you to your dashboard.
Updating your personal information
- Open My Profile; it starts on the Personal Information tab.
- Edit your first name, last name, email, and phone.
- Learner accounts also see a details section: legal first and last name, date of birth, student status, student number, personal education number, and an emergency contact.
- Click Save Changes.
Your legal name is what appears on records and certificates; the name at the top is what the platform calls you day to day. Your email must be unique on this site, so if the new address already belongs to another account there, saving fails with a validation message.
Managing addresses
The Manage Addresses tab stores billing addresses so checkout is faster. You can add, edit, and delete addresses, and mark one as your default billing address. Country and province pickers cover Canada and the United States.
Saving a signature
On the My Signature tab, draw your signature once with a mouse or finger and save it. It then pre-fills on practical evaluations and certificates, and you can still override it on each evaluation. Use "Remove signature" to delete it at any time.
Changing your password
- Open the Change Password tab.
- Enter your current password, then your new password twice.
- The new password must be at least 6 characters and include an uppercase letter, a lowercase letter, a number, and a symbol.
If you cannot sign in at all, use the "Forgot your password?" link on the sign-in page instead.
Multi-factor authentication
- Open the Multi-Factor Auth tab and click Enable MFA.
- Scan the QR code with your authenticator app.
- Enter the 6-digit code from the app and click Verify & Enable.
From then on, sign-ins ask for a code from your app. The same tab has a Disable MFA button if you want to turn it off.
Reviewing active sessions
The Active Sessions tab lists devices signed in to your account, with IP address and last activity. Your current session is marked "Current"; any other session has a Revoke button that signs that device out.
Notification preferences
The Notifications tab lists each notification type with two toggles: Email and In-App. Turning a toggle off stops that delivery channel for that notification type only.
Deleting your account
- Open the Delete Account tab. The platform first checks whether your account can be closed.
- Read the warnings. If you have an active subscription, it is canceled immediately when the account closes.
- Click "Send verification code". A 6-digit code is emailed to you and stays valid for 15 minutes.
- Enter the code, type DELETE in the confirmation box, and click the delete button.
- Your account is closed and you are signed out.
Closing your account removes your access to courses, certificates, and history. Your email address is released, so it can be used for a fresh registration later.
Why did this happen?
Why does my certificate show a different name than my profile?
Certificates and records use the legal first and last name from the learner details section of your profile, not the display name at the top. Update the legal name fields and save if they are wrong.
Why can't I find a Profile page in the panel sidebar?
Profile settings live in the header menu, not the sidebar. Click your name in the top-right corner and choose Profile. Old links like /learner/profile deliberately redirect to the dashboard.
Why did deleting my account warn me about my subscription?
An active subscription does not block closure, but it is canceled immediately when your account closes, so the warning gives you a chance to reconsider before losing the remainder of the billing period.
Why does my account deletion code keep getting rejected?
Codes expire after 15 minutes and allow at most 5 attempts. Requesting a new code also replaces any earlier one, so an old email may contain a code that no longer works. Use "Resend code" and enter the newest code you received.
Why don't I see the student details section on my profile?
That section (legal name, date of birth, emergency contact, and so on) only exists for learner and group leader accounts. Staff accounts do not have it.
There is a device on Active Sessions I do not recognize.
Revoke that session right away, change your password on the Change Password tab, and consider enabling multi-factor authentication. If anything else looks wrong, contact support.
Related
If something on your account looks wrong and you cannot fix it here, reach the team through the support form.